Items are periodically sorted, so customers cannot demand their items if they have been sitting with us for 60 days past their collection date.
Refunds of lost, damaged items will be given according to the company’s policy, which may not necessarily correspond to the item’s purchasing value. Only items that cannot be repaired are covered in the refund policy; those which can be repaired are not.
In Ada laundries, an extra fee will be charged for items that have hard stains that require additional effort to remove. We will process the item multiple times to ensure customer satisfaction.
However, suppose a customer insists on re-cleaning an item already given the maximum number of cleaning attempts. In that case, they cannot request a refund or re-clean due to consuming enough materials.
Since our beginning, we have barely received any complaints about any entered item. We try our best to keep the items safe and sound so the customer receives them in the best shape and quality. If an item is damaged from our side in the sneakers’ spa, bags’ spa, or couture section, the customer will receive a refund of two to five times the service amount or a balance of seven times the amount. The competent committee will evaluate the item and determine the refund, regardless of the brand or type
If an item is damaged from our side in the eco section, the customer will receive a refund of five to ten times the service amount or a balance of fifteen times the amount. The competent committee will evaluate the item and determine the refund, regardless of the brand or type
We kindly request that customers check on the status of their items within 48 hours of receiving their invoice
Lost or damaged items with no invoice and not registered in our system
Customers who delay the collection of their item for more than two months will no longer be eligible for a refund or a re-clean
Items damaged due to repairs, printing, or modifications made by another company
Dyed items’ color cannot be guaranteed to be an exact match or remain colorfast. Several factors can affect the color, such as customer usage and storage habits, exposure to sunlight, and other environmental conditions. These factors may cause burrs to form, resulting in discoloration
Items’ missing attachments, such as covers or locks
Customers who ask for services beyond our specialist’s recommendation make us unresponsible for their satisfaction with the final result
Service fees for items with stains, which the customer has been informed is unremovable, and he insists on cleaning, and the stain is still stuck
Customers who refuse to collect the item and decline the offered refund amount make us unresponsible for the item and the refund
Only items registered on the invoice will be eligible for refunds. Any items not listed on the invoice cannot be refunded, and the customer has no right to
Damaged items that were requested to be cleaned in an unsuitable way for it by the customer.
Damaged items due to any forgotten accessories that cause damage during cleaning, such as pens, etc
Any other forgotten attachments in the item, such as money
knowing that we will connect with the customer immediately when found
Since our beginning, we have barely received any complaints about any entered item. We try our best to keep the items safe and sound so the customer receives them in the best shape and quality. We kindly request that customers check on the status of their items within 48 hours of receiving their invoice; any entered item is in our custody until the customer collects it
