Company Policy
All items are inventoried periodically. Customers cannot claim items after 60 days from the delivery date.
Compensation Policy
Compensation will be provided for damaged or lost items according to company policy, not based on the purchase value. Only items that cannot be repaired are eligible for compensation. Items that can be repaired will not be compensated.
Stain Policy
At ADA Laundries, an additional fee is applied for deep stains requiring extra effort to remove. Multiple attempts are made to achieve satisfactory results.
If a stain card is issued, indicating that all possible efforts have been made and the customer insists on further cleaning, no compensation will be provided for damage, and the additional fee will not be refunded due to the use of sufficient cleaning materials.
Compensation Limits
We rarely receive complaints regarding items. We take care to ensure all items reach customers in the best condition.
- For items in the Bag Spa, Sneaker Care, Couture, or Repair sections, compensation is 2 to 5 times the paid service amount, or up to 7 times as store credit, regardless of the item or brand, as determined by the company committee. - For items in the Eco section, compensation is 5 to 10 times the paid service amount, or up to 15 times as store credit, regardless of item type or brand.
Cases Where Compensation is Not Applicable
Customers must review items within 48 hours of receipt. Items are under our responsibility until received by the customer. Compensation is not applicable in the following cases:
1.Items not invoiced or not registered in the system.
2.Customer delays pick-up by more than 60 days.
3.Damage from repair, alteration, or printing by third parties.
4.Dyed items where exact color matching or colorfastness cannot be guaranteed due to external factors (sunlight, storage, usage).
5.Loss of item accessories (bags, closures, tags, etc.).
6.Services performed against employee recommendations at customer request.
7.Persistent stains where the customer was informed they may not be removed.
8.If the customer rejects the compensation and does not collect the item.
9.Items not listed on the invoice.
10.Damage due to washing items in ways unsuitable for the garment.
11.Accessories left inside items causing damage (e.g., pens).
12.Cash or valuables left in items (customers will be contacted if found).
13.Damage occurring after the customer has collected the item.
Carpet and Bedding Policy:
Throughout our years of operation, we have rarely received complaints regarding carpet damage. We are pleased to accept all sizes, and in the event of any damage, the customer will be compensated at two to four times the value of the service fee paid, or alternatively granted a credit equivalent to five times the service fee. The compensation amount is determined by the authorized committee, and not based on the purchase value or any other valuation.
